PROTECTING YOUR PRIVACY IS IMPORTANT TO VETERANS CARE PROVIDERS, INC.  

WHAT PERSONAL IDENTIFYING INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE

Personal identifying information we collect and use

• We collect personal identifying information regarding our clients and/or members, including information clients and/or members give us, information collected as a result of the client’s and/or members relationship with us and information we obtain from other sources. Examples include name; address; e-mail address; telephone number; and VA Benefit application information (including military service information and/or social security number); and demographic information.
•  We also collect personal identifying information that our Web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address) when registering on our Web sites; requesting additional information; sending us e-mail; responding to our surveys; or in connection with online ordering.
•  We use the personal identifying information of a client and/or member to provide, confirm, change, monitor and resolve problems. We also use the personal identifying information of a client and or member or Web visitor to develop, market and offer additional products and services.
• We may aggregate the personal identifying information of different clients or Web visitors to produce data about a group or category of services, clients or Web visitors. For example, we might use aggregate data about the types of services our clients have generally requested at the same time in order to develop additional services and/or products. Such aggregate data, however, will not reflect any personal identifying information of any specific client or Web visitor.

Personal identifying information we disclose to third parties

• We do not provide personal identifying information (other than information included in our web directories) to third parties for the marketing of their products and services without your consent.
• We may provide personal identifying information to third parties who perform functions or services on our behalf. Examples include shipping companies who deliver information or products; authorized agents who market and sell products and services on our behalf; and Web site development or advertising companies, who provide Web design, analysis and advertising services.
• When we provide such personal identifying information to third parties to perform such functions or services on our behalf, we require that they protect personal identifying information consistent with this policy and do not allow them to use such information for other purposes.
• We may, where permitted or required by law, provide personal identifying information to third parties without your consent:
1. To comply with court orders, subpoenas, or other legal or regulatory requirements.
2. To notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.
   

WHAT ONLINE INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE

Web usage information we collect and use

• When Web visitors access our Web sites we automatically receive certain "Web usage" information. For example, our Web servers automatically collect the visitor's IP address, the visitor's Web browser and operating system types, and the identity of the Web page from which the visitor's browser entered our Web site. In addition, primarily through the use of cookies or Web beacons, we may collect other Web usage information, such as the Web pages the browser visits on our Web sites, the amount of time spent on such Web pages and whether the browser re-visits our Web sites/pages.
• We use Web usage information to facilitate and enable the functioning of our Web sites and to expand and improve our Web visitors' online experience. We may also aggregate such Web usage information with other visitors' Web usage information to assess trends and better design, monitor and otherwise improve our Web sites, as well as to focus our marketing efforts.
• In some cases we may combine Web usage information related to your access to our Web sites with personal identifying information. We use the combined information to provide our clients and/or members and Web visitors with a better online experience by providing customized features and services and to market and provide advertising about goods and services that may be of particular interest. Once combined, the resulting data is protected as personal identifying information as described in this policy.
  

How we use cookies, Web beacons, etc.

• Cookies are alphanumeric identifiers that a Web server sends to your computer when you visit a Web site. Cookies can contain a variety of information, such as a simple count of how often you visit a Web site or information that allows us to customize our Web site for your use. Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a Web page or in an e-mail that allow us to monitor the activity on our Web sites or to make cookies more effective.
• We, or a third party acting on our behalf, may use "cookies" to tailor and improve the content we deliver to our Web visitors, to improve our Web sites by assessing which areas, features, and products are most popular, and to personalize our Web sites and make recommendations based on information, including product choices, a particular visitor has previously provided. For example, we may use a cookie to identify your state so we do not ask you to enter it more than once. We also use cookies to store user preferences, complete online order activity and keep track of transactions.
• We, or a third party acting on our behalf, may use Web beacons in certain of our Web pages and e-mails to gauge the effectiveness of our marketing campaigns and e-mail correspondence. For example, we may use Web beacons in our HTML-based e-mails to let us know which e-mails have been opened by the recipients.
• You can configure your Web browser to alert you when a Web site is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You can also set your browser to disable the capacity to receive cookies or you can delete cookies previously accepted. Some Veterans Care Providers Web pages (and other Web pages) may not work correctly if you have cookies disabled.
• We may use advertising companies to deliver ads for offered services and products on our Web sites or on third party Web sites. These Internet ads are often called "banner ads" and may contain third-party cookies or Web beacons that allow tracking of visitors' responses to our advertisements. Although these third parties may receive anonymous Web usage information about ad viewing on such Web sites, we prohibit them from using this information for any purpose other than to assist us in measuring the effectiveness of our ads.
• We may also accept third party advertisements on our Web sites. You should refer to the privacy policy of these advertisers for information regarding their use of cookies and collection of information. You can visit the Network Advertising Initiative Web site to opt out of certain network advertisers' cookies.
  

Our e-mail marketing practices

•  We periodically send clients and/or members news and updates via e-mail regarding our services, products, and special promotions. Every marketing e-mail we send contains instructions and an opt-out link that will allow you to stop additional Veterans Care Providers marketing e-mails.
• We do not provide your e-mail address to third parties for the marketing of third-party products without your consent.

Our policy on online access by children

• Our Web sites are not designed to attract children under the age of 13. We do not target children for the collection of information online and do not knowingly collect personal identifying information from anyone under the age of 18.
• Ordering online products and services from us is limited to adults (age 18 or over or as otherwise legally defined).
• We comply with all applicable laws and regulations, including the Children's Online Privacy Protection Act (COPPA), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13.
  

Linking to other sites

Our Web sites may provide links to third party sites. We are not responsible for the privacy, security or content of such sites. If you are asked to provide information on one of these Web sites, we encourage you carefully to review their privacy policy before sharing your information.

Veterans Care Providers, Inc. companies and Veterans Care Providers, Inc. affiliates reserve the right to modify or supplement this Privacy Policy statement at any time.  Veterans Care Providers, Inc. will notify users of modifications or supplements on the Web pages where those changes are made.

© 2007 Veterans Care Providers, Inc. All Rights Reserved